Industry expertise · Professional Services
Services
AI is compressing billable work while clients push value-based fees. We help professional services firms reprice, reskill, and run delivery as a managed capability rather than timesheets.
The challenge
Generative AI is reducing the routine billable work that carried traditional economics, with utilization benchmarks already declining across industry surveys at the same time clients demand fixed or outcome-based fees. Firms must reprice their business models, redesign junior roles, and retain the talent that differentiates them, all while investing in AI governance and new delivery capability.
The firms positioned to win are moving from time-based billing toward value-based pricing, subscription, and managed-service models, supported by standardized delivery, workforce development, and disciplined forecasting. These are operating-model and capability questions, which places them at the core of what we do.
Recent engagement profiles
- Designed a pricing-model transformation for a consulting firm moving toward fixed, subscription, and outcome-based arrangements.
- Led a delivery standardization program, creating repeatable methodologies, templates, and quality gates across practices.
- Implemented an AI adoption framework with governance, tooling standards, and role-based training across a services firm.
- Rebuilt resource management and forecasting, improving utilization visibility and staffing decisions.
- Redesigned the service catalog and go-to-market for an advisory firm targeting the energy sector's transition spend.
- Supported a talent model redesign that redefined analyst and manager roles around AI-augmented delivery.
Functional experience
We have helped our clients with innovative solutions in the following functional areas:
Pricing and commercial model
- Value-based, fixed, subscription, and outcome pricing design
- Profitability analysis by service line and client
- Recurring-revenue and pipeline forecasting discipline
Delivery operations
- Methodology standardization, templates, and quality gates
- Resource management, utilization, and staffing analytics
- Remote and hybrid delivery operating practices
AI and capability
- AI governance, tool standards, and adoption programs
- Role redesign, reskilling, and career architecture
- Knowledge management and reuse platforms
Growth and positioning
- Service catalog design and go-to-market strategy
- Client portfolio and account planning
- M&A due diligence and integration for firms