Process, Strategy and System Deployment for Complex Litigation Support

The challenge

Required controlled process, method, and governance to track and respond to external multi-jurisdictional queries for complex legal and technical engineering information.

Required consistent, timely, and accurate process and technology to respond to request while accurately tracking requests.

Required ability to route requests to best internal engineering technical authorities based on topic and trace and track responses back to requestors.

Required way to segregate and control multiple levels of sensitive information to support confidential mandates, while accurately reporting to agencies.

Successful outcome

• ✓We were the only consulting firm to successfully deliver the capability they needed when they needed it (previous attempts by IBM, Infosys, and Deloitte)
• ✓Became a trusted advisor to both the engineering and legal management teams
• ✓Engaged on several other efforts base on our ability to engage and deliver at a valuable price point.

How we did it

• Defined a strategy and road map to help frame and rank needs and gaps to develop and deliver highest impact items quickly.
• Created simplified (system enabled) business process to deliver objectives.
• Supported sponsor to influence management to champion the effort across multiple business functions.
• Developed and delivered customized solution from the business perspective despite IT resistance and numerous bureaucratic obstacles. This became a critical legal system of record during ligation proceedings.

Boxley Group competencies

• Organizational Change Management
• Information Management
• Organizational Design and Capability
• Information Technology
• Strategy Development and Implementation